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Opinions of the General Office of the State Council on Promoting the Sound and Orderly Development of Government New Media


  • Opinions of the General Office of the State Council on Promoting the Sound and Orderly Development of Government New Media
  • 国务院办公厅关于推进政务新媒体健康有序发展的意见

  • (No. 123 [2018] of the General Office of the State Council)
  • (国办发〔2018〕123号)

  • The people's governments of all provinces, autonomous regions, and municipalities directly under the Central Government; all ministries and commissions of the State Council; and all institutions directly under the State Council:
  • 各省、自治区、直辖市人民政府,国务院各部委、各直属机构:
  • Government new media is an important channel for the CPC and the government to engage with, serve, and bond with the public in the era of mobile Internet, a significant means to accelerate the transformation of government functions and build a service-oriented government, a consequential position to guide online public opinion and create a clean cyberspace, and a major method to explore new models of social governance and improve social governance capacity. Over recent years, all regions and departments have conscientiously implemented the online mass line, actively used government new media to advance open government, optimize government services, build social consensus, and innovate social governance, and achieved good results. Nevertheless, some government new media still have outstanding problems such as unclear functional positioning, rigorous release of information, irregular construction, operation and maintenance, and ineffective supervision and administration, and phenomena such as "zombie," "inaction," "preposterous statements," and "lack of interaction and services" occur from time to time, adversely affecting the image and credibility of the government. For the purposes of promoting the sound and orderly development of government new media, with the approval of the State Council, the following opinions are hereby offered.
  • 政务新媒体是移动互联网时代党和政府联系群众、服务群众、凝聚群众的重要渠道,是加快转变政府职能、建设服务型政府的重要手段,是引导网上舆论、构建清朗网络空间的重要阵地,是探索社会治理新模式、提高社会治理能力的重要途径。近年来,各地区、各部门认真践行网上群众路线,积极运用政务新媒体推进政务公开、优化政务服务、凝聚社会共识、创新社会治理,取得了较好成效。但同时一些政务新媒体还存在功能定位不清晰、信息发布不严谨、建设运维不规范、监督管理不到位等突出问题,“僵尸”、“睡眠”、“雷人雷语”、“不互动无服务”等现象时有发生,对政府形象和公信力造成不良影响。为推动政务新媒体健康有序发展,经国务院同意,现提出如下意见。
  • I. General requirements
  •   一、总体要求
  • 1. Guiding ideology.
  • (一)指导思想。
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